Frank Piller is a professor in innovation management at RWTH Aachen University, Germany. He also is a co-founder of the MIT Smart Customization Group at the Massachusetts Institute of Technology, USA. Prof. Piller is regarded as one of the leading experts on strategies for customer-centric value creation, like mass customization, personalization, and innovation co-creation. His current research focuses on need of established corporations to deal with disruptive business model innovations and supporting organizational structures and cultures. He serves as the Chairman of a cross-industry group hosted by VDI (Verein Deutsche Ingenieure) to develop standards in the field of platform-based digital business models.
On Twitter, https://twitter.com/masscustom, he is the only German in the Top50 Professors on Twitter List.
As a founding partner of Think Consult, a management consultancy, he helps his clients to serve their customers better by using truly customer-centric strategies. Frank Piller has consulted and delivered executive workshops for more than fifty companies, including Adidas, Bank of America, Bertelsmann, BMW, DaimlerChrysler, Dell, Lego, Lectra, Masterfoods, or Siemens. As a member of the board of directors or as an investor, he also actively participates in shaping a number of mass customization businesses.
Mass customization, co-creation, open innovation, business model innovation, digital platforms.